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authorAdam Soltys <[email protected]>2023-06-26 09:22:05 -0700
committerAdam Soltys <[email protected]>2023-06-26 09:22:05 -0700
commite9e85963bf41218cb5c6bde9974d4e05531ffbd1 (patch)
tree04764b770242dddc9be1558e93226e8eb5559d7b
parent272af74c902b759ca2216b36700be85d4ccfd3a6 (diff)
downloadcoinos-ui-e9e85963bf41218cb5c6bde9974d4e05531ffbd1.tar.gz
coinos-ui-e9e85963bf41218cb5c6bde9974d4e05531ffbd1.zip
faq update
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diff --git a/src/locales/en.json b/src/locales/en.json
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"header": "FAQ",
"why": {
"question": "Why should I accept Bitcoin?",
- "answer": "At a high level, the more people that use and accept Bitcoin, the better off the world will be. Merchants save on transaction fees, consumers gain financial freedom and privacy, and savers get to hold an asset that gains purchasing power over time. Besides that, we'll promote your business to a large and enthusiastic community of Bitcoiners both locally and globally who are always looking for new places to spend their coin and prefer to frequent businesses that accept it directly. We're active on social media, we host regular in-person events and meetups, and we'll take care of listing your business on a number of sites and directories to bring you new customers and positive reviews."
+ "answer": "With Bitcoin, merchants save on transaction fees, consumers gain financial freedom and privacy, and savers get to hold an asset that gains purchasing power over time. We'll promote your business to an enthusiastic community of Bitcoiners who are always looking for new places to shop. We're active on social media, we host in-person events and meetups, and we'll list you on a number of sites to bring you new customers and positive reviews."
},
"cost": {
"question": "What does it cost?",
- "answer": "There are no setup, maintenance or processing fees. We plan to offer a premium plan in the future for those wanting extra support or promotional services but for now everything is free. Withdrawals may incur a network routing fee or miner fee which doesn't go to us and can vary depending on network conditions. We charge a 0.1% conversion fee if you send out over a different network than the one you received on (i.e. on-chain vs. lightning -- please ask if you're not sure what that means)."
+ "answer": "Nothing. Eventually we'll offer a premium plan for those wanting extra support or promotional services but there are no setup or maintenance fees. Withdrawals may incur a small network routing fee or miner fee which doesn't go to us and can vary depending on network conditions. We do charge a 0.1% conversion fee if you send out over a different network than the one you received on (on-chain vs. lightning)."
},
"compatibility": {
"question": "Do I need any special device or software?",
- "answer": "No. Coinos is web based so as long as you have an internet connection, it works anywhere. Retail merchants might use it on a tablet or you might direct customers to visit your payment page from their phone. You may wish to use a small printer to get payment notifications in which case staff won't need to figure out how to use our app at all, they can just treat the paper receipts from the printer like cash. We're currently providing printers for free to merchants in Vancouver."
+ "answer": "No. Coinos is web based and can be added to your homescreen as a progressive web app. As long as you have an internet connection, it works anywhere. Retail merchants might use it on a tablet or you could just use have a QR code at your till that directs people to your payment page where they can pay with their phone. You can get printed payment notifications and staff can treat the paper receipts like cash."
},
"safety": {
"question": "When do my funds settle?",
- "answer": "Lightning payments are settled instantly. You can withdraw your entire balance to another wallet within seconds of receiving a payment. On-chain Bitcoin payments usually settle within 5 to 10 minutes if the sender sets an appropriate transaction fee."
+ "answer": "Lightning payments are settled instantly. You can withdraw your balance to another wallet within seconds of receiving a payment. On-chain payments usually settle within 5 to 10 minutes as long as the sender pays an appropriate transaction fee."
},
"offramp": {
"question": "Can I cash out to my local currency?",
- "answer": "If you're a Canadian retail merchant, you can ask us to automatically convert any Bitcoin you receive up to $10,000 per month. We'll send an Interac e-Transfer whenever your balance exceeds $500. For larger amounts or international users, we'll refer you to a third party exchange or brokerage."
+ "answer": "Yes, if you're a Canadian retail merchant, you can ask us to automatically convert any Bitcoin you receive up to $10,000 per month. We'll send an Interac e-Transfer whenever your balance exceeds $500. For larger amounts or international users, we'll refer you to a third party exchange or brokerage."
},
"pos": {
"question": "Can Coinos integrate with my existing PoS?",
- "answer": "We recommend entering any Bitcoin sales into your existing PoS as normal cash transactions. You can give the customer a receipt just as if they'd paid physical cash. If you require some custom integration, we have an API and are happy to work with your PoS vendor to integrate it."
+ "answer": "We recommend entering any Bitcoin sales into your existing PoS as cash transactions. If you require some custom integration, we do have an API and are happy to work with your PoS vendor to integrate it."
},
"training": {
"question": "What does my staff need to know?",
- "answer": "When customers ask to pay with Bitcoin, staff should enter it as a regular cash sale. If you use a printer to get payment notifications, staff can put the receipts in the till and total them up at cash out. If using a tablet, use the 'Add to Homescreen' feature in your browser menu to get a Coinos icon that staff can click to launch the app and create payment requests. After entering the sale amount, they can turn the tablet over to the customer to add a tip and scan the QR code that will display, then look for a green checkmark to indicate the payment was received."
+ "answer": "When customers ask to pay with Bitcoin, staff should enter it as a cash sale. If you use a printer to get payment notifications, put the receipts in the till and total them up at closing time. If using a tablet, staff should be comfortable entering a sale amount to generate a payment request. You might turn the tablet over to the customer to optionally add a tip and then scan the QR code that displays on-screen. Look for a green checkmark to indicate when the payment is received."
},
"refunds": {
"question": "What about refunds?",
- "answer": "If a customer sends a wrong amount or otherwise needs a refund, you can ask them to provide a lightning invoice or address and send them a payment from the app. You could also refund them with cash."
+ "answer": "If a customer sends a wrong amount or otherwise needs a refund, you can ask them to provide a lightning invoice or address and send them a payment from the app."
},
"accounting": {
"question": "How will this impact my accounting?",
- "answer": "Coinos displays all payments in terms of your local currency and lets you filter by date so you can easily report your income. If you sell some of the Bitcoin you receive later on, you may be required to pay capital gains tax if it went up in value. We provide a csv download of your account history that can be opened as a spreadsheet or sent to your accountant that makes this determination easy. If we're settling your account in CAD, we'll be purchasing bitcoin from your customers at the time of sale for the exact dollar value of the sale and giving you a deferred cash settlement, so you'll never be exposed to exchange rate fluctuations and won't have any gains or losses to report."
+ "answer": "Coinos displays all payments in terms of your local currency and lets you filter by date so you can easily report your income. If you sell Bitcoin later on, you may be required to pay capital gains tax if it went up in value. We provide a csv download of your account history that can be opened as a spreadsheet or sent to your accountant. If we're settling your account in CAD, you'll never be exposed to exchange rate fluctuations and won't have any gains or losses to report."
},
"bitcoin": {
"question": "What can I do with the Bitcoin I receive?",
- "answer": "Spend it at other merchants you find at btcmap.org or lightningnetworkstores.com, buy gift cards at coincards.ca, pay your expenses by getting your staff, suppliers, and landlord to accept it. You could even register Coinos accounts on their behalf and give it out for tips and bonuses. Bitcoin has averaged a 73% annual return over the past decade so saving it may not be the worst idea either."
+ "answer": "Spend it at other merchants you find at btcmap.org, buy gift cards at coincards.ca, or pay your expenses by getting your staff, suppliers, and landlord to accept it. Register accounts on their behalf and give out tips and bonuses. Bitcoin has averaged a 73% annual return over the past decade so saving it might be a good option as well."
},
"security": {
"question": "Is Coinos secure?",
- "answer": "We take security very seriously and do our best to ensure that funds in our custody are safe. We've been at this for several years now. We only keep a modest amount of funds available on our server for immediate withdrawals at any given time, the rest is stored securely offline. Our source code is open source and we've had it audited by professional security teams. We continually monitor and maintain our servers. That said, it's always a best practice to take custody of your own Bitcoin by withdrawing it to a wallet that only you have access to, especially once your balance reaches a point where you'd be sorry to lose it. Please don't hesitate to reach out for other wallet recommendations and advice on this."
+ "answer": "We take security very seriously and do our best to ensure that funds in our custody are safe. We only keep a modest amount of funds available on our server for immediate withdrawals at any given time, the rest is stored securely offline. Our source code is open source and we've had it audited by professional security teams. We continually monitor and maintain our servers. We do encourage you to take custody of your funds by withdrawing to a wallet that only you have access to, especially once your balance reaches a point where you'd be sorry to lose it. Please don't hesitate to reach out for wallet recommendations and advice on this."
}
},
"footer": {